Michael Temlin
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917-689-3639 |
Position Sought
Business analysis; technical writing; end user training (classroom and web-based), documentation and support; courseware design; "train-the-trainer"; business communications; document and content control. Specializing in Microsoft SharePoint; experienced in all versions (2003, 2007, 2010).
Applications/Systems
Proficient in Windows Vista, Microsoft SharePoint, Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher), Microsoft Front Page, Microsoft VISIO, Adobe Acrobat, WordPerfect, Microsoft Photo Editor, RoboHelp, Doc-To-Help, Capture Professional, DeltaView, Visual SourceSafe, Symantec ACT!, HTML scripting. Rudimentary familiarity with Microsoft Project, PageMaker, FrameMaker, Adobe Photoshop, DataEase. Basic exposure to CICS, IBM PROFS.
Work Experience
July 2011 – Present
Senior Business Analyst (U.S. Treasury, U.S. Department of Transportation, U.S. Recovery Accountability and Transparency Board), Smartronix, Inc.
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Senior business analyst for SharePoint-based intranet, extranet and public-facing Internet platforms (combined contributing audience of over 1,000 employees) |
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Requirements analysis |
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Developed and planned website governance |
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Developed end-user training and reference materials |
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Conducted site unit testing |
November, 2010 – June 2011
Senior Business Analyst (Commodity Futures Trading Commission), Aquilent, Inc.
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Senior trainer, writer, and end-user support specialist for SharePoint-based intranet, extranet and Internet platforms (combined contributing audience over 800 employees) |
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Governance development and planning; developed customized “Writing for the Web” training |
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Wrote end-user materials |
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Assisted infrastructure/architecture personnel with site configuration and migration |
October, 2009 – November, 2010
Senior SharePoint Business Analyst (United States Army Corps of Engineers), Optimos, Inc.
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Senior trainer, writer, and end-user support specialist for SharePoint-based intranet, extranet and Internet platforms (combined contributing audience over 35,000 employees) |
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Developed SharePoint governance plan, provided second-level end-user support/business analysis to collaboration site managers |
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Conducted web-based site manager trainings |
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Wrote end-user materials |
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Designed and maintained end-user support website |
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Assisted infrastructure/architecture personnel with site configuration and migration |
March, 2009 – August, 2009
Lead SharePoint Trainer/Documentation Specialist, Parsons Brinckerhoff, Inc.
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SharePoint trainer and documentation manager for the rollout of a global SharePoint-based intranet portal (global scope; 13,000 employee worldwide) |
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Developed customized end-user reference materials |
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Developed training programs for end-users and content managers |
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Conducted web-based ad-hoc trainings for domestic staff |
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Assisted developers in system configuration and user provisioning |
January, 2009 – March, 2009
Lead SharePoint Trainer/Documentation Specialist, The United Nations (OCHA)
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Lead SharePoint trainer for the rollout of a SharePoint-based intranet portal for the United Nations Office for the Coordination of Humanitarian Affairs (UN-OCHA) |
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Developed customized end-user reference materials |
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Developed training programs for end-users, managers, and content coordinators |
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Conducted trainings for all staff in New York and Geneva |
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Assisted developers in system configuration and user provisioning |
November, 2005 – February. 2008
Vice-President of Communications, Enterprise Application Engineering, Citigroup
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Responsible for internal and communications for the corporate emerging technologies office |
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Creation/management of the collaboration space and web portal |
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Departmental communications planning and execution |
August, 2004 – November, 2005
Chief technical writer for Citigroup's initial enterprise-wide IT department
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Created and rolled out a complete training and documentation structure for a global HR system |
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Trained end users in the U.S., Ireland, U.K., and Greece |
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Created templates (Word) used by architects for system documentation |
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Created one of Citigroup’s first internal collaboration sites using SharePoint |
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Ad-hoc documentation projects as requested |
October, 2003 – July. 2004
Technical Writer for Morgan Stanley
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Wrote end-user documentation for proprietary systems for investment banking division, including quick reference cards, administration manuals and online help |
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Proofread client-facing pitchbooks and other documentation |
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Maintained copy proofreading standards for the techwriting department |
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Acted as point-of-contact for standards questions from operators |
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Designed several master templates for techwriting team |
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Performed testing on new systems prior to rollout |
March, 2002 – September, 2002; January, 2003 – October, 2003
Technical Writer/Graphics Operations for UBS Investment Bank
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Wrote detailed user guide for customized Word template for graphics operators. Used throughout domestic operations |
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Prepared investment banker presentations for potential clients |
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Created/formatted documents from banker mark-ups, using Microsoft Office family of products (Word, Excel, PowerPoint) using complex proprietary templates |
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Responsible for copy proofreading, error checking and adherence to company standards |
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Member of pilot project operator group dedicated to specific customer base |
February 2001 – February, 2002
Documentation systems management for ALOHA Networks, Inc.
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Wrote end-user manual, product spec sheets and document archive procedures for proprietary hardware products |
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Established LAN-based system for creation, storage and retrieval of company documentation |
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Designed and managed manufacturing component archiving/updating process |
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Standardized documentation template for company wide usage |
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Wrote and published a detailed documentation system manual |
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Managed and published copyright and trademark compliance guidelines |
September, 2000 – February 2001
Hard-copy and on-line documentation for EoExchange's internal business systems.
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Wrote web-based HTML documentation for several client systems |
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Wrote hard-copy documentation for several web-based applications |
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Established LAN-based system for creation, storage and retrieval of company documentation |
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Automated the process for collecting disparate documents into one master document |
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Standardized documentation template for company wide usage |
February, 2000 – August, 2000
Hard-copy documentation for London Bridge's (formerly RSI Group) internal business systems.
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Wrote hard-copy documentation for several client-server applications |
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Consulted on basic courseware design |
February, 1999 – August, 1999
Hard-copy documentation for The Gap's internal business systems.
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Wrote hard-copy documentation for several mainframe legacy applications and programmer processes using Word '97 |
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Facilitated end-user review sessions |
February, 1998 – December, 1998
On-line and hard-copy documentation for The Gale Group's (formerly Information Access Corporation) internal business systems.
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Wrote web-based context-sensitive help for four in-house applications, using RoboHTML |
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Wrote hard-copy documentation for one application using Word '97 |
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Facilitated end-user review sessions |
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Wrote test-case scenarios for user acceptance tests |
January/February, 1998 and December, 1998
User manuals for Tangent Computer's new product lines.
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Worked with product engineers and marketing staff to determine content and style |
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Imported text and graphics into existing FrameMaker document |
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Formatting, proofreading, conversion to PostScript/PDF files |
May, 1997 – July, 1997
Designed Excel '97 training for the California Culinary Academy.
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Designed eight two-hour modules |
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Wrote business-specific scenarios, leader's guide |
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Created student handouts |
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Designed spreadsheets for classroom exercises |
1996 – 1997
Trainer, Catapult Software Training. Microsoft family of products, other various applications.
September, 1990 – June, 1996
End-user support for Levi Strauss & Co.
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Performed user needs assessment |
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Designed complete user training sessions for several in-house systems -- leader's guides, student handouts/exercises, quick reference guides, other user documentation |
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Managed training logistics |
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Considerable training time, both at home office and on the road |
1988 – 1990
Training Administrator, Levi Strauss & Co., San Francisco, CA -- Responsible for logistics for the company's "Quality Enhancement Process" training program. Managed site logistics (hotel and conference centers); handled travel arrangements, shipment of equipment, notification of trainees. Created and managed computerized training database.
1986 – 1988
Secretary, Levi Strauss & Co., San Francisco, CA -- Standard secretarial responsibilities to Director of Community Affairs (1 year) and Director of Product Development (1 year). Typing, filing, correspondence, appointments, screening calls, etc. Exposure to non-profit grantwriting.
1985 – 1986
Administrative Assistant, Prudential Insurance Company, Los Angeles, CA -- Administrative management of new and existing insurance accounts. Created issue briefs; interacted with underwriters and contract departments for clarity of coverages; established communications with claims offices; answered client queries regarding coverage; general troubleshooting.
1981 – 1985
Group Staff Assistant, Prudential Insurance Company, Los Angeles, CA Clerical/administrative support for sales managers for large insurance accounts. Screened calls, prepared proposals, managed simple logistics for new-issue accounts.
Education
Lehigh University, Bethlehem, PA
BA in journalism, psychology and theater, 1979. Elective courses in mainframe programming.
Levi Strauss & Co., San Francisco, CA
| Beginning and intermediate courses in Word, Excel, PowerPoint, DataEase, FreeLance, PROFS, MSMail, Authorware, Project, HTML (taught variously in-house and via Catapult and ExecuTrain). |
| Conferences: Computer Training and Support, Data Training, other Ziff Conferences. |
| Courses in time management, project management, group process, leadership. |
Mindsharp, Minneapolis, MN
| Week-long master class in Microsoft SharePoint 2010 for Power Users. |
Community Activities/Volunteer Experience
Treasurer for 271 W. 70th Street Corporation (residential cooperative apartment building). In-school volunteer for Junior Achievement of New York. Business administrator for the Lawrence Pech Dance Company. Volunteer for CompuMentor, Levi Strauss & Co. Community Involvement Team, the Exploratorium. Served on the Board of Directors for the Diablo Light Opera Company.
Interests and Activities
Musical theater, whitewater rafting, biking, bowling.